These terms apply to all reservations made with Waverley Hostel (“Waverley Hostel”, “we”, “us”, “our”). By booking with us, you agree to the conditions outlined below.

1. Check-in and Check-out
 

Check-in: from 4:00 pm 
Check-out: by 10:00 am

Early check-in and late check-out may be available on request, subject to availability and an additional charge.
If you arrive after midnight, you can still check-in. No-shows will not be refunded as per the rate conditions stipulated in section 4.

2. Age Policy

Waverley Hostel is an adult-only property. Guests must be 18 years or older to stay.
Valid photo ID may be requested at check-in.

3. Bookings and Payment

All bookings must be paid for with a valid payment card at the time of booking. We are a cashless property. We accept major debit and credit cards, including Visa, Mastercard, and Discover. American Express is not accepted. Payment terms depend on your selected rate and payments are taken in the currency displayed at the time of booking.

4. Rates, Cancellations, and Amendments 

Cancellation and amendment rules vary by rate. 
 

Flexible Rates

Full payment is taken at the time of booking but is refundable if the booking is cancelled up to 7 days before arrival, based on local Edinburgh time. Cancellations made within 7 days of arrival, early departures, and no-shows are non-refundable.

Non-Refundable Rates
Full payment is taken at the time of booking. These bookings cannot be cancelled, amended, or refunded.
 
All rates include VAT and applicable city taxes. Additional charges for services added during your stay, such as lockers, late check-out, or other extras, are payable at the time of purchase.

Bookings made through third-party platforms are subject to the platform’s terms and must be managed directly through the relevant platform.

5. Capsule Allocation

Capsule type and location are subject to availability. We do our best to meet guest preferences, but these cannot be guaranteed. The maximum occupancy per capsule is one adult.
 

6. House Rules and Conduct

To maintain a calm and comfortable environment:

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• Quiet hours apply, typically from 11:00 pm to 7:00 am.

• Guests must respect shared spaces and other guests.

• Prohibited behaviour includes disruptive noise, harassment, parties, drug use, alcohol, smoking, vaping and food consumption inside capsules, and any unsafe activity.

• The use of cooking facilities is prohibited.

 
Guests causing repeated disturbances may be asked to leave without a refund and may be subject to a fine.

7. Noise and Disturbances

If you experience noise or disruption, please contact our team immediately using the contact details provided in your capsule, via WhatsApp, or at reception.

While we strive to assist promptly, we cannot guarantee that every issue will be fully resolved.

8. Smoking, Vaping, and Damage
 

• Waverley Hostel is a non-smoking and non-vaping property.

• Smoking or vaping inside the building will incur a £200 cleaning fee.

• Eating and drinking inside your capsule are also prohibited, except for water and may be subject to a fine. 

• Guests are responsible for any damage they cause during their stay and may be charged for the cost of repairs or replacement.

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9. Health, Safety, and Wellbeing 

If you feel unwell or require assistance, please contact our team immediately. We reserve the right to refuse or terminate a stay if a guest’s condition presents a risk to themselves or others. Emergency procedures, including fire, medical, and evacuation procedures, must be followed at all times.

10. Personal Belongings

Guests are responsible for their belongings at all times. Waverley Hostel is not liable for loss, theft, or damage, except where liability is required by law.  Secure lockers are available for a fee. We recommend using them for valuables.
 

11. Force Majeure

Waverley Hostel is not liable for cancellations, delays, or changes caused by unforeseeable events beyond our reasonable control, including but not limited to natural disasters, government actions, or utility disruptions.
Where possible, refunds or alternative arrangements may be offered at our discretion.
 

12. Data Protection
 
Your personal data is handled in accordance with our Privacy & Cookies Policy, which explains how we collect, store, and use your information. Should you like a copy of this please email stay@waverleyhostel.com 
 

13. Changes to These Terms

We may update these Booking Terms & Conditions from time to time. The most current version will always be available on our website and will apply to future bookings.
 

14. Contact Us
If you have questions about your booking or these terms, please contact us: 
Email: stay@waverleyhostel.com
WhatsApp: 07367 496 321