FREQUENTLY ASKED QUESTIONS
Your Stay
01
How do I check in?
Check-in at Waverley Hostel is self-service.
You can check in online using the link in your pre-arrival email, which will be sent approximately 48 hours before your arrival.
When you arrive, you can either:
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Collect your keycard
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Save your keycard to your phone
Alternatively, you can complete check-in using one of our self-service kiosks. Our team is available if you need any assistance.
Can I pay on arrival?
All bookings require full payment when the reservation is made.
If we have availability, walk-in guests are welcome and can book and pay using our kiosks or online.
How do I extend my stay?
If we have availability, you can extend your stay using one of our self-service kiosks, online, or by speaking to a member of the Waverley Hostel team.
Do you have Wi-Fi?
Yes. Complimentary high-speed Wi-Fi is available throughout Waverley Hostel.
Is smoking or vaping allowed?
Waverley Hostel is a strictly non-smoking and non-vaping property.
Please refer to our Terms & Conditions for further information.
Do I need ID to check in?
Yes. We recommend bringing identification with you, as you may be asked to provide it during check-in.
What is your cancellation policy?
We offer two types of rates:
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Prepaid & Non-Refundable – no refund is available if you cancel.
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Flexible – receive a full refund when cancelling at least 7 days before arrival. Cancellations made within 7 days of arrival are non-refundable.
Please review our full Terms & Conditions before booking.
Is there an age restriction?
Yes. Guests must be 18 or over to stay at Waverley Hostel.
Are pets allowed?
Pets are not permitted.
Assistance dogs are welcome. If you are travelling with an assistance dog, please contact us before your arrival.
Capsules
02
Are the capsules private?
Yes. Each capsule is fully private, designed for one guest and fitted with its own privacy door.
How large is a capsule?
Our capsules are designed to provide both comfort and privacy.
They allow you to lie fully flat and sit upright comfortably and are approximately 2.1 metres / 6ft 9in long.
Is Waverley Hostel suitable if I’m claustrophobic?
Our capsules are enclosed, private spaces. If you are uncomfortable in compact or enclosed spaces, capsule accommodation may not be suitable for you.
Can I lock my capsule?
Capsules are not lockable due to Scottish fire regulations
Do you have double capsules?
No. All capsules are designed for single occupancy only, helping us maintain comfort, privacy and safety for every guest.
What is inside the capsule?
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Each capsule includes:
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Premium bedding
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Charging ports
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Dimmable lighting
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Storage for small personal items
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Fresh tempered air supplied directly from outside
Is Waverley Hostel suitable for light sleepers?
The sleeping areas are designed to minimise noise and unnecessary foot traffic.
Capsule areas are also shoe-free to help us maintain a peaceful environment.
Is there luggage storage?
Yes. Secure lockers are located outside the capsule sleeping areas and can be accessed using your keycard. We ask guests to store larger luggage in their locker and remove their shoes before entering the capsule areas. There is also a small storage compartment inside your capsule for essential overnight items.
Do you offer female-only areas?
Yes. Female-only rooms are available, subject to availability.
Food & Drink
03
Where can I eat?
Our rooftop restaurant and bar, Nanakai, is due to open in late Autumn 2026. Nanakai will serve breakfast, lunch and dinner, including an authentic Japanese menu.
How much is breakfast?
Breakfast will £6 per person when pre-booked and includes a hot drink and pastry. This is unavailable until late Autumn
Do you offer vegetarian or vegan options?
Yes. A range of plant-based dishes will be available from late Autumn.
04
Facilities
Is Waverley Hostel accessible?
Yes. Accessible facilities include:
An accessible capsule/bed option
Accessible shower facilities.
Lift access to all floors. If you have specific accessibility requirements, please contact us before your stay so we can help make the appropriate arrangements.
Are there quiet hours?
Yes. We ask all guests to be considerate and keep noise to a minimum in capsule areas so everyone can enjoy a restful stay.
Our sound-insulated capsules, privacy doors and shoe-free sleeping areas also help to reduce noise. Luggage is kept outside the sleeping area in your personal locker, and there is a strict one guest per capsule policy.
Is there somewhere I can work?
Yes. Our daytime restaurant and bar areas provide relaxed spaces suitable for working, with access to power outlets and Wi-Fi. Available from late Autumn.
Do you have laundry facilities?
We do not currently have laundry facilities on site, but local laundry services are available nearby.